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General information

For products with distribution mode set to BROKERAGE, adds brokerage fees by applying a ratio on the price of a product. A ratio of 0.1 will add a brokerage fee of 10% of the product price to the retail price.

This setting defines the commission of the business contributor as a percentage of the retail price. It should be provided only if a business contributor is provided for the product.

Delay in days
Configuration by currency
You need to select the product type and at least one currency
Subscription settings

Ratio applied to the maximum compensation of a product. The resulting compensation is compared against the quote price. If the compensation is lower than the quote price, the quote is not valid.

before trip start date

Latest date at which the product can be subscribed to, relative to the covered event start date.

before trip start date

Earliest date at which the product can be subscribed to, relative to the covered event start date.

Meaningful for Comprehensive products only. If the travellers' country of residence is not allowed, the quote will be invalid. Can be set to 'All' to authorize every country.

Meaningful for Withdrawal products only. If one of the countries of the trip is not located in the allowed regions list, the quote will be invalid.

Meaningful for Comprehensive products only. If filled, this property will only authorise countries within the region.

If filled, this property will invalidate a quote if the age range of at least one traveller matches the forbidden values.

If filled, this property will invalidate a quote where one of the airlines matches the forbidden values.

If filled, this property will invalidate a quote where one of the airports matches the forbidden values.

If filled, this property will invalidate a quote where one of the airports matches the forbidden values.

If filled, this property will invalidate a quote where the connection time between two flights is lower than the property.

If filled, this property will invalidate a quote where the number of flights is lower than the property.

If filled, this property will invalidate a quote where the number of flights is greater than the property.

If filled, this property will invalidate a quote where the flights are not all connected.

Communication settings
Claim settings
trip start date

Defines the latest time a claim can be submitted relative to the covered event. 'Before' sets a cutoff prior to the event; 'after' extends it beyond the event.

after subscription creation

Defines the minimum time between subscription and claim submission. Claims submitted before this delay are still accepted but will be flagged as suspicious and require manual verification.

Defines the nature of the bank details expected to be sent in the claim request. However, every type of bank details is accepted since the partnership with Rail Europe started, therefore both values will allow every type of bank details.

Defines the way the payment of a claim is made:

  • B2C => Koala reimburses the customer directly.
  • B2B2C per claim => The partner reimburses each customer when they claim their contract and Koala makes one transfer of money to the partner for each reimbursement.
  • B2B2C monthly => The partner reimburses each customer when they claim their contract but Koala transfers the total amount of claim payments to the partner once at the end of the month.

before flight start date

Defines how close to departure the flight must be cancelled to be eligible for compensation.

Minimum duration of flight delay for a claim to be considered valid.

Used with Flex products to make them behave like a Cancellation Without Proof (CWP) product.